1. NEW PRIORITIES REQUIRE SIGNIFICANT CHANGES
The scale of change
Change and control
Key factors
The relevance of change
Responding to change
Assimilation
Macro and micro change
Change process
Transition and suffering
Burning platform
Reaction times
Price for a missed opportunity
Price for not solving a problem
Suffering and remedy
Pain management
2. CHANGE PROCESS, ROLES AND PHASES
Key roles in change
Problems and opportunities
Relationships between roles
Sponsors who initiate change
Sponsors who support change
The rhetoric of change
Black holes
Sponsors
Agents
Target
Resistance to change and commitment
Resistance to change
Response to a negative change
Response to a positive change
Commitment
Achieving commitment
Planning cultural change
Change and culture
Creating synergy
Resilience
Characteristics of resilience
Synergistic relationship
Transition risk factors
Current state and desired state