Problem solving

Transversal Competence of the Cognitive Area. Identifying critical and problematic work situations, gathering useful information to better understand the problem, recognising types and stages of problem solving, identifying effective solutions early, developing intuitive and creative approach, solving problems through lateral thinking and brainstorming.

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Problem solving
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Problem solving

Problem solving

Learning the main techniques for defining and analysing problems. Being aware that problem-solving skills are transversal cognitive competencies. Identifying the types and phases of problem solving, starting from the clear identification...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
33m
Level:
Beginner
Lateral thinking

Lateral thinking

Understanding the differences between vertical and lateral thinking, and between a systemic-rational approach and a creative-intuitive one. Developing the skills needed to solve problems in an alternative and innovative way. Activating a creative and open approach to...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
55m
Level:
Beginner
Understanding and solving problems

Understanding and solving problems

Recognizing critical and problematic work situations. Gathering useful information to better understand the problem. Identifying a possible practical solution to critical issues. Learning the “reverse brainstorming” technique. Being timely in...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
28m
Level:
Beginner
Identifying concrete alternatives for problems solution

Identifying concrete alternatives for problems solution

Identifying critical or problematic situations, defining their perimeter and developing observational skills. Deepening the analysis by collecting data and gathering information useful to understand the situation or problem. Identifying possible concrete and feasible alternatives to...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
30m
Level:
Intermediate
Creative thinking

Creative thinking

Understanding the stages of active listening. Understanding what the "5 Whys" technique entails. Understanding the cause-effect technique and Ishikawa's theory. Analysing the possible causes of problems and being able to read the related summary graph. Learning the brainstorming technique...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
42m
Level:
Intermediate
Lateral thinking

Lateral thinking

Studying in depth the “Six Thinking Hats method”. Developing the specialised skills needed to foster an intuitive and creative approach for resolving critical issues. Learning the strategic problem-solving method. Understanding what...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
52m
Level:
Intermediate
Strategic problem solving

Strategic problem solving

Analysing the different factors that influence the response pattern to critical situations. Understanding the various approaches (experiential; logical; creative) related to problem management and resolution. Acquiring analytical tools and developing the five stages of the mental and operational process...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
1h 55m
Level:
Advanced
Open-mindedness and brainstorming

Open-mindedness and brainstorming

Learning more about the techniques related to open-mindedness and stimulation of creativity. Being aware of how to classify problems. Implementing the knowledge of advanced techniques such as brainstorming, nominal group technique (NGT), catastrophe strategy and the Disney method. For ...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
1h 1m
Level:
Advanced
Techniques and methods for unleashing creativity

Techniques and methods for unleashing creativity

Learning the main problem-solving techniques to make decisions aimed at resolving issues. Learning how to analyse and address problems in a constructive and effective way. Understanding mind mapping and its purpose. A specialised focus is dedicated...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
1h 12m
Level:
Advanced
Address complex problems by proposing innovative solutions

Address complex problems by proposing innovative solutions

Focusing on relevant elements and potential consequences, even in the case of complex issues. Deepening the analysis by systematically collecting the necessary data and information, evaluating their quality and completeness. Taking into account different sources...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
33m
Level:
Advanced

A l l  y o u  c a n  S k i l l s !

for work and...
a successful life!

  • Public employees of all roles and professional profiles
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  • New hires from public organisations
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  • Collaborators, consultants, trainees, interns
  • People who would like to develop managerial, executive and leadership skills
  • People seeking to enhance transversal skills (behavioural, cognitive, emotional, relational, organizational, achievement, and management skills) useful at work and in life in general (at school, with family and friends, and in social relationships)

Develop cognitive, emotional, relational, organizational, achievement and management skills


Here are 30 good reasons to take part
in FAD Soft & Life skills courses!

  • “Open badges”, digital certificates of participation with blockchain technology
  • "Soft skills badges" of participation and achievement, compliant with the 1EDTECH technological standard and internationally valid, certified with blockchain technology and divided into 3 assessment levels (Gold, Silver, Bronze)
  • Advanced reporting
  • Possibility for PAs to acquire and store in their archives the digital "Soft skills badge" certificates of all their employees divided by courses, test results, etc.
  • 24/7/365 accessibility from any device
  • Teaching materials (slide extracts)
  • Customers
  • Final tests

Area: Cognitive
- Understanding the public context

Emotional Area

Relational Area
– Interacting in the Public Context

Realization Area
- Realizing public value

Management Area
- Managing public resources

Digital competence Area

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