Understanding and solving problems

Area:

Cognitive Area

Expertise:

Problem solving

Duration:

28m

Level:

Beginner

Trainer:

Mr. Mirco Turco

Notes

Goals:

Recognizing critical and problematic work situations. Gathering useful information to better understand the problem. Identifying a possible practical solution to critical issues. Learning the “reverse brainstorming” technique. Being timely in communicating the problem and possible solutions. Learning the “Adjust your approach” technique.

Plan:

1. IDENTIFYING CRITICAL SITUATIONS AND UNDERSTANDING THE PROBLEM
Recognizing critical and problematic work situations
Recognizing relevant issues at work
What is a problem
Analytical skills
Attitudes and variables to deal with problems
Defining the problem
Gathering relevant information to better understand the problem
Collecting data and information
Decision-making skills
Researching information and goals
2. IDENTIFYING POSSIBLE SOLUTIONS TO THE PROBLEM
Identifying a possible practical solution to the problem
Range of solutions
Choice of a solution
The “reverse brainstorming” technique
Motivational drive
Being timely in communicating the problem
Presenting potential solutions to the problem
Communication and information sharing
Sharing
The “Adjust your approach” technique
Checking solution hypotheses
Verification checklist
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