1. HAVING AWARENESS OF ONE'S OWN EMOTIONS
Being aware of emotions
Emotional intelligence and emotional awareness ( Goleman's theory)
Being able to recognise emotions
Emotional self-awareness and effective management
Adjusting the intensity and expression of emotions according to different situations
Social interactions and emotional intelligence
Contextualization and flexibility
Emotional stability
Emotional awareness techniques and practical tips
2. LIMITING THE NEGATIVE EFFECTS OF EMOTIONS IN CASE OF STRESS
Limiting the negative impact of emotions at work in case of stress and pressure
Negative emotions in the work environment
Taking a pragmatic approach
Prioritising
Realistic goals
Delegation
Breaks
Strategies to limit the effects of negative emotions
Maintaining positive relationships even in the event of conflicts and tensions
What is conflict
Importance of Conflict management
Golden rules for having positive relationships in case of conflict/tension
Verification checklist