PA360 Training on skills è a HR academy Edtech - Edugaming that aims to meet the training needs demanded by the market, with a specific focus on Soft & Life skills. Multilingual courses are delivered using the most modern technologies and are intended for a global audience.

The company management, aware that the qualityà è first the satisfaction of its customers/users, has implemented and certified a qualityà system, compliant with UNI EN ISO 9001, with the’goal of guaranteeing systematically and documentedly an adequate level of qualityà of the products/services used and provided, so as to meet continuously the needs of its Clients and to guarantee ethical behavior in client relations.

To achieve the set goals and maintain them over time, management has provided (and will continue) the necessary technical, economic and human resources, as it believes that continuous improvement is essential for the company to compete in the market, grow, and ensure full customer satisfaction. miglioramento continuo sia indispensabile all’azienda per competere nel mercato e svilupparsi e per garantire la piena e completa soddisfazione del cliente.

The Management has also committed to defining objectives and strategies, documenting and disseminating them to ensure that the Quality Policy is understood, implemented, and supported at all company levels.

PA360 Training on skills is therefore committed to:

• Act in full compliance with the rules and laws in force at national and international level and applicable to the specific activity sector;

• pursue continuous improvement of results through the application of ISO 9001 standard requirements;

• increase customer satisfaction by translating their needs and expectations into process requirements;

• keep under control the quality of the services provided through systematic monitoring activities of the processes and outputs;

• improve internal effectiveness and efficiency through the use of the best operational and organizational procedures with the use of available technologies;

• Measure the performance of the Quality Management System through data analysis and feedback from the company feedback system

• ensure the satisfaction and motivation of personnel, as well as a structured training program for technical personnel and related to quality, at all levels;

• Maintain and develop know-how through training and education activities

• promote the involvement of human resources through meetings and awareness-raising sessions on the importance of each activity in achieving the objectives and promoting leadership and attention to the risks related to the processes they manage (risk-based Thinking);

• consolidate relationships with selected suppliers to ensure they maintain the level of quality achieved and reduce the risks of corporate crisis and the risks of non-compliant products and/or services;

• Demonstrate the correct application of the quality system through certification by a third-party body

• Pay attention, also in the design and implementation of training activities, to raising awareness on ethical issues such as, for example, diversity, equality, inclusion, respect for others, anti-discriminatory behavior (ethnicity, religion, sex, age, political and personal thoughts, etc.), as well as rejection and contrast of any form of violence (physical and verbal), use of narcotics and alcohol;

• Ensure the necessary standards for the security of managed data.

To ensure the development and improvement of the company organization for quality, a Quality Manager role has been identified, reporting directly to the management.

All company personnel have the duty and the right to participate, according to their responsibilities and competences, in achieving the company objectives defined by the Management, which ensures that the necessary resources are made available for their implementation.

The “specific” objectives the company aims to achieve are listed in the “Objectives and Improvement Plan” issued and updated annually.

Lecce, November 4, 2025

CEO