Expressing oneself clearly and responding appropriately

Area:

Relational Area

Expertise:

Listen and communicate

Duration:

33m

Level:

Basic

Trainer:

Mr. Mirco Turco

Notes

Goals:

Expressing oneself in a clear, linear and coherent way, avoiding ambiguity and misunderstandings. Listening carefully to the requests of the interlocutors, developing an orientation towards active listening. Asking clarification questions when necessary. Responding appropriately to the interlocutor's questions, adapting them to the context. Developing operational strategies to manage feedback.

Plan:

1. Expressing oneself in a clear manner and listening attentively
Avoiding ambiguity and misunderstandings
Clarity in expressing concepts and ideas
Characteristics of active listening
The art of understanding others carefully
80/20 listening rule
2. Know how to ask questions and respond appropriately
Ability to ask clarifying questions
Asking clarifying questions: correct examples
Answering questions appropriately
Adapting questions to the context and the interlocutor
Responding clearly and effectively
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