Understand and satisfy the needs of the customer-user

Area:

Relational Area

Expertise:

Service orientation

Duration:

30m

Level:

Basic

Trainer:

Mr. Mirco Turco

Notes

Goals:

Understand and demonstrate attention to the needs of customers and/or users, both internal and external. Ask questions to better understand the needs of customers and users and meet expectations, providing adequate and timely responses. Develop the ability to take immediate action to find a solution and know how to respond even in the event of customer/user dissatisfaction

Plan:

1. Understand customer/user needs
Demonstrate attention to the needs of internal and external customers and/or users
Sensitivity and empathy
Listening and dialogue
Ask questions to better understand the needs of the customer/user
Things not to forget when asking questions
2. Meet customer/user expectations
Provide responses that meet expectations
Timeliness and feedback management
Ability to take immediate action to find a solution
Openness, availability, proactivity
How to respond in case of dissatisfaction
€ 140.00

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