Cognitive Area

It is inherent in the cognitive processes that guide the thoughts and actions of public employees. It concerns skills of a systemic and creative nature such as understanding the context, orientation towards innovation, logical-deductive reasoning, problem solving, critical and systemic thinking, strategic vision, analysis and synthesis skills, learning, continuous training, professional updating.

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Area:
Cognitive Area
Emotional Area
Relational Area
Achievement Area
Management Area
Digital competence Area
Expertise:
Context awareness and innovation orientation
Problem solving
Systemic thinking and strategic vision
Learning orientation
Management of emotions
Stress and organizational wellbeing
Listen and communicate
Teamwork and collaboration
Service orientation
Conflict management and negotiation
Diversity, equity and inclusion
Reliability
Responsible decision-making
Accuracy
Spirit of initiative and resourcefulness
Goal orientation
Potential, soft skills and self-development
Process management
Leading a team
Employee development, feedback and delegation
Motivation and growth
Resource optimization
Promoting change
Coaching
Performance evaluation
Personnel selection
Digital awareness
Web and social media
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Advanced
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Level:
Beginner
Intermediate
Advanced

Online courses:

Organizational values and culture

Organizational values and culture

Understanding the basis and structure of an organization and sharing its mission and vision. Sharing corporate values and being aware of how to spread the organizational culture and its spheres of influence. Developing motivation and engagement. Implementing a sense of ...
Area:
Cognitive Area
Expertise:
Context awareness and innovation orientation
Duration:
1h 1m
Level:
Beginner
Quiet quitting, resilience and new motivations to work

Quiet quitting, resilience and new motivations to work

Analysing the "great resignation" and quiet quitting phenomena that emerged during the pandemic and remote working. Analysing the size and attitudes of workers towards the world of work. Understanding future directions and being fully aware of...
Area:
Cognitive Area
Expertise:
Context awareness and innovation orientation
Duration:
55m
Level:
Beginner
Understanding the work context

Understanding the work context

Understanding the rules and procedures of the context in which the work activity takes place. Having clear tasks and expectations and defining operational strategies to improve full understanding. Correctly recognizing interlocutors within your...
Area:
Cognitive Area
Expertise:
Context awareness and innovation orientation
Duration:
42m
Level:
Beginner
Impact of actions and proactivity in the process of change

Impact of actions and proactivity in the process of change

Understanding the operating rules of the organization as a whole. Be aware of the impact of your activities and actions on others and on the company or public body. Identifying the correct organizational interlocutors to turn to for the solution of...
Area:
Cognitive Area
Expertise:
Context awareness and innovation orientation
Duration:
36m
Level:
Intermediate
Innovation, adaptability and transformational mindset

Innovation, adaptability and transformational mindset

Deepening knowledge of the critical skills and new challenges that managers and executives are facing today. Understanding tools and processes that foster innovation, adaptability and change withinchange management. Analysing the 70-20-10 rule in the context of digital transformation...
Area:
Cognitive Area
Expertise:
Context awareness and innovation orientation
Duration:
1h 9m
Level:
Intermediate
Organization and organizational structures

Organization and organizational structures

Understanding what an organization is and its operational tools. Adopting an approach aimed at achieving common goals. Distinguishing between organization, organizational metaphors and organizational charts. Learning about the various types of organizational structures...
Area:
Cognitive Area
Expertise:
Context awareness and innovation orientation
Duration:
59m
Level:
Intermediate
Flexibility and adaptation to new priorities

Flexibility and adaptation to new priorities

Analysing the capabilities related to the identification of new priorities that require organizational changes, between transition and suffering. Implementing pain management. Particular focus is dedicated to the change process, the roles that emerge and the subsequent phases...
Area:
Cognitive Area
Expertise:
Context awareness and innovation orientation
Duration:
1h 2m
Level:
Advanced
Promote innovation and anticipate the needs for change

Promote innovation and anticipate the needs for change

Understanding the goals and organizational strategies of the organisation, whether public or private. Understanding the meaning and impacts of your work with respect to organizational objectives. Recognising the stakeholders, both internal and external, to be involved in supporting the achievement...
Area:
Cognitive Area
Expertise:
Context awareness and innovation orientation
Duration:
35m
Level:
Advanced
Problem solving

Problem solving

Learning the main techniques for defining and analysing problems. Being aware that problem-solving skills are transversal cognitive competencies. Identifying the types and phases of problem solving, starting from the clear identification...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
33m
Level:
Beginner
Lateral thinking

Lateral thinking

Understanding the differences between vertical and lateral thinking, and between a systemic-rational approach and a creative-intuitive one. Developing the skills needed to solve problems in an alternative and innovative way. Activating a creative and open approach to...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
55m
Level:
Beginner
Understanding and solving problems

Understanding and solving problems

Recognizing critical and problematic work situations. Gathering useful information to better understand the problem. Identifying a possible practical solution to critical issues. Learning the “reverse brainstorming” technique. Being timely in...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
28m
Level:
Beginner
Identifying concrete alternatives for problems solution

Identifying concrete alternatives for problems solution

Identifying critical or problematic situations, defining their perimeter and developing observational skills. Deepening the analysis by collecting data and gathering information useful to understand the situation or problem. Identifying possible concrete and feasible alternatives to...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
30m
Level:
Intermediate
Creative thinking

Creative thinking

Understanding the stages of active listening. Understanding what the "5 Whys" technique entails. Understanding the cause-effect technique and Ishikawa's theory. Analysing the possible causes of problems and being able to read the related summary graph. Learning the brainstorming technique...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
42m
Level:
Intermediate
Lateral thinking

Lateral thinking

Studying in depth the “Six Thinking Hats method”. Developing the specialised skills needed to foster an intuitive and creative approach for resolving critical issues. Learning the strategic problem-solving method. Understanding what...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
52m
Level:
Intermediate
Strategic problem solving

Strategic problem solving

Analysing the different factors that influence the response pattern to critical situations. Understanding the various approaches (experiential; logical; creative) related to problem management and resolution. Acquiring analytical tools and developing the five stages of the mental and operational process...
Area:
Cognitive Area
Expertise:
Problem solving
Duration:
1h 55m
Level:
Advanced
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A l l  y o u  c a n  S k i l l s !

for work and...
a successful life!

  • Public employees of all roles and professional profiles
  • Managers, structure managers, officials, high qualifications, position assignments, organizational and professional functions
  • New hires from public organisations
  • Those who participate in public competitions and selections (graduates, diploma holders, university and high school students, women, unemployed, unemployed)
  • Collaborators, consultants, trainees, interns
  • People who would like to develop managerial, executive and leadership skills
  • People seeking to enhance transversal skills (behavioural, cognitive, emotional, relational, organizational, achievement, and management skills) useful at work and in life in general (at school, with family and friends, and in social relationships)

Develop cognitive, emotional, relational, organizational, achievement and management skills


Here are 30 good reasons to take part
in FAD Soft & Life skills courses!

  • “Open badges”, digital certificates of participation with blockchain technology
  • "Soft skills badges" of participation and achievement, compliant with the 1EDTECH technological standard and internationally valid, certified with blockchain technology and divided into 3 assessment levels (Gold, Silver, Bronze)
  • Advanced reporting
  • Possibility for PAs to acquire and store in their archives the digital "Soft skills badge" certificates of all their employees divided by courses, test results, etc.
  • 24/7/365 accessibility from any device
  • Teaching materials (slide extracts)
  • Customers
  • Final tests

Area: Cognitive
- Understanding the public context

Emotional Area

Relational Area
– Interacting in the Public Context

Realization Area
- Realizing public value

Management Area
- Managing public resources

Digital competence Area

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