Creative thinking

Area:

Cognitive Area

Competence:

Problem-solving

Duration:

42m

Level:

Intermediate

Trainer:

Cognitive Area Dr. Renato Votta

Trainer:

Mr. Renato Votta

Notes

Goals:

Know the phases of active listening. Understand the '5 whys' technique. Understand the cause-and-effect technique and Ishikawa's theory. Analyze the possible causes of problems and learn to read the related summary graph. Learn the brainstorming technique and its rules to generate the necessary options for defining related decision-making strategies.

Plan:

1. Active listening management: three phases

Active listening

5 whys technique

Cause-and-effect technique

Ishikawa Theory

Possible causes of a problem: graph

2. Brainstorming technique brainstorming

Generate options

Brainstorming Rules

Decision-making strategies

Examples of criteria

Evaluate options and ordering

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Key Competences for Work and Everyday Life

Areas:

Target audience

Private and public sector employees across all roles and professional profiles
Managers, directors, executives, middle managers, department heads, officials, team leaders
New hires in private companies and public sector organizations
Collaborators, consultants, trainees, interns
Students, unemployed individuals, job seekers

People preparing effectively for job interviews in the private sector

Anyone wishing to develop managerial, executive, or leadership skills
Anyone looking to enhance soft skills — behavioural, cognitive, emotional, relational, organizational, achievement‑oriented, and managerial — that are valuable at work, at school, within the family, in social relationships, and, more broadly, in everyday life

People applying for public sector recruitment processes and competitive examinations

Goals

Develop cognitive, emotional, relational, organizational, achievement and management skills

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