Cognitive Area

It is inherent to the cognitive processes that guide the thoughts and actions of public employees. It concerns the abilities having a systemic and creative nature such as understanding of the context, orientation towards innovation, logical-deductive reasoning, problem solving, critical and systemic thinking, strategic vision, analysis and synthesis skills, learning, continuous training, professional updating.

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Area:
Cognitive Area
Emotional Area
Relational Area
Achievement Area
Management Area
Digital competence Area
Competence:
Context awareness and innovation orientation
Problem-solving
Systems thinking and strategic vision
Learning orientation
Emotional management
Stress and organizational well-being
Listen and communicate
Teamwork and Collaboration
Service Orientation
Conflict Management and Negotiation
Diversity, equity and inclusion
Reliability
Responsible decision-making
Accuracy
Spirit of Initiative and Resourcefulness
Result orientation
Potential, soft skills and self-development
Process Management
Role model and team leadership
Employee development, feedback and delegation
Motivation and growth
Resource Optimization
Promoting change
Coaching
Performance evaluation
Personnel selection
Digital Awareness
Web and Social Media
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Intermediate
Advanced
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Level:
Beginner
Intermediate
Advanced

Online Courses:

Values and organizational culture

Values and organizational culture

Understand the basics and structure of an organization and share a common mission and vision. Share corporate values and know how to spread the organizational culture and its spheres of influence. Develop motivational and engagement skills. Implement the sense of...
Area:
Cognitive Area
Competence:
Context awareness and innovation orientation
Duration:
1h 1m
Level:
Beginner
Quiet quitting, resilience and new work motivations

Quiet quitting, resilience and new work motivations

Analyze the phenomena of the “great resignation” and quiet quitting that emerged during the pandemic and remote work. Analyze the dimensions and attitudes of workers with respect to the world of work. Know future orientations and have full awareness...
Area:
Cognitive Area
Competence:
Context awareness and innovation orientation
Duration:
55m
Level:
Beginner
Understanding the work context

Understanding the work context

Understand the rules and procedures of the context in which the work activity takes place. Have clear tasks and expectations and define operational strategies to improve their full understanding. Correctly identify the interlocutors within the...
Area:
Cognitive Area
Competence:
Context awareness and innovation orientation
Duration:
42m
Level:
Beginner
Impact of actions and proactivity in the change process

Impact of actions and proactivity in the change process

Understand the overall functioning rules of the organization. Be aware of the impact of your activities and actions on others and on the company or public entity. Identify the correct organizational interlocutors to turn to for solutions...
Area:
Cognitive Area
Competence:
Context awareness and innovation orientation
Duration:
36m
Level:
Intermediate
Orientation to innovation, adaptability and transformation

Orientation to innovation, adaptability and transformation

Deepen the knowledge of critical skills and new challenges required of managers and executives. Know tools and processes of innovation and adaptability to changes related to change management. Analyze the 70-20-10 rule on digital transformation...
Area:
Cognitive Area
Competence:
Context awareness and innovation orientation
Duration:
1h 9m
Level:
Intermediate
Organization and organizational structures

Organization and organizational structures

Know what an organization is and understand its operational functioning tools. Have an approach oriented towards achieving common goals. Be able to distinguish between organization, organizational metaphors and organizational chart. Know the various types of organizational structures...
Area:
Cognitive Area
Competence:
Context awareness and innovation orientation
Duration:
59m
Level:
Intermediate
Flexibility and Adaptation to New Priorities

Flexibility and Adaptation to New Priorities

Analyze the skills related to the identification of new priorities that require organizational changes, between transition, suffering and flexibility. Implement Pain management. Analyze the process of change, roles, related phases and resist...
Area:
Cognitive Area
Competence:
Context awareness and innovation orientation
Duration:
1h 2m
Level:
Advanced
Promote innovation and anticipate the needs for change

Promote innovation and anticipate the needs for change

Know the objectives and organizational strategies of the organization, public or private. Understand the meaning and impact of one's work in relation to organizational objectives. Recognize internal and external stakeholders to be involved in supporting the achievement...
Area:
Cognitive Area
Competence:
Context awareness and innovation orientation
Duration:
35m
Level:
Advanced
Problem solving

Problem solving

Learn the main techniques for defining and analyzing the problem. Be aware that problem-solving skills constitute transversal cognitive competencies. Identify the types and phases of problem-solving, starting from clear identification...
Area:
Cognitive Area
Competence:
Problem-solving
Duration:
33m
Level:
Beginner
Lateral thinking

Lateral thinking

Understand the differences between vertical and lateral thinking and between systemic rational and creative intuitive approaches. Develop the necessary competencies to solve problems in an alternative and innovative way. Activate a creative and open approach to...
Area:
Cognitive Area
Competence:
Problem-solving
Duration:
55m
Level:
Beginner
Understand and solve problems

Understand and solve problems

Recognize critical and problematic work situations. Gather useful information to better understand the problem. Identify a possible practical solution to critical issues. Know the technique of “How to further worsen the situation”. Be timely...
Area:
Cognitive Area
Competence:
Problem-solving
Duration:
28m
Level:
Beginner
Identifying concrete alternatives to solve problems

Identifying concrete alternatives to solve problems

Recognize critical or problematic situations, defining their scope and developing observational skills. Deepen analysis by gathering data and information useful for understanding the situation or problem. Identify possible alternative solutions...
Area:
Cognitive Area
Competence:
Problem-solving
Duration:
30m
Level:
Intermediate
Creative thinking

Creative thinking

Know the phases of active listening. Understand the '5 whys' technique. Learn about cause-and-effect technique and Ishikawa theory. Analyze possible causes of problems and read the related summary graph. Master the Brainstorming technique...
Area:
Cognitive Area
Competence:
Problem-solving
Duration:
42m
Level:
Intermediate
Lateral Thinking

Lateral Thinking

Deepen knowledge of the 'Six Thinking Hats Method'. Develop specialized skills necessary for the development and activation of an intuitive and creative approach to resolving critical issues. Know the strategic problem-solving method. Know what...
Area:
Cognitive Area
Competence:
Problem-solving
Duration:
52m
Level:
Intermediate
Strategic Problem Solving

Strategic Problem Solving

Analyze the different factors that influence the response to critical situations. Know the various approaches (experiential, logical, creative) related to problem management and resolution. Acquire analysis tools and develop the five phases of the process...
Area:
Cognitive Area
Competence:
Problem-solving
Duration:
1h 55m
Level:
Advanced
1 2 3

All you can Skills!

for work and...
a successful life!

  • Public employees of all roles and professional profiles
  • Managers, structure managers, officials, high qualifications, position assignments, organizational and professional roles
  • New hires from public organisations
  • Those participating in public competitions and selections (graduates, diploma holders, university students and high school students, women, unemployed, inactive)
  • Collaborators, consultants, trainees, interns
  • Anyone wishing to develop managerial, executive, or leadership skills
  • Anyone looking to enhance soft skills — behavioural, cognitive, emotional, relational, organizational, achievement‑oriented, and managerial — that are valuable at work, at school, within the family, in social relationships, and, more broadly, in everyday life

Develop cognitive, emotional, relational, organizational, achievement and management skills


Here are 30 good reasons to participate
to the FAD Soft & Life skills courses!

  • “Open badges”, digital certificates of participation with blockchain technology
  • "Soft skills badges" of participation and achievement, compliant with the 1EDTECH technological standard and internationally valid, certified with blockchain technology and divided into 3 assessment levels (Gold, Silver, Bronze)
  • Advanced Reporting
  • Possibility for P.A. to acquire and store digital certificates “Soft skills badge” of all their employees, divided by courses, test results, etc.
  • 24/7/365 access from any device
  • Course materials (slide excerpts)
  • Customers
  • Final tests

Cognitive Area:
- Understanding the public context

Emotional Area

Relational Area
– Interact in the Public Context

Operational Area
- Achieving Public Value

Management Area
- Managing public resources

Digital competence Area

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