1. IDENTIFYING CRITICAL SITUATIONS AND ANALYZING THE PROBLEM
Being aware of any critical or problematic situations
Defining the scope of the critical issues
Empirical factor
Problem-solving and means-ends analysis
Observation and analysis skills
Deepening the analysis
Data collection and information gathering
Greater understanding of the situation/problem
Elements of in-depth analysis
Nature of the problem
Problem description
Elements of analysis to understand the situation
Reorganising data
2. SEEKING ALTERNATIVES AND SUGGESTING CONCRETE SOLUTIONS
Identifying possible alternative solutions to the problem
Identifying concrete and feasible alternatives
Strategies to identify alternatives
Feedback analysis
Suggesting timely solutions
Suggesting solutions in line with the analysis carried out
Always having a plan B
Effective communication
Prioritising alternatives
Priority criteria
Exploring different approaches or strategies
Verification checklist