1. RECOGNIZING EMOTIONS AND CONTROLLING NEGATIVE REACTIONS
Recognize one's own emotional states
Know the emotions
Factors and variables
Understanding emotions
Managing emotions with informed decisions
Emotions and consequences on working life
Managing stressful situations
Controlling negative emotional reactions
Distress
Ability to cope with situations of pressure, difficulty, conflict, crisis or uncertainty
Reducing potential negative impacts on performance and relationships
Techniques and operational suggestions
2. ASK FOR SUPPORT AND MAINTAIN THE RIGHT RELATIONAL DISTANCE
Seeking support in times of pressure, obstacles and difficulties, if necessary
Role of coping
Importance of resilience
Accept change
Create a support network
Maintain the right relational distance even in situations of emotional difficulty
Effectively managing emotions
Individual and organizational well-being
Strategies and operational techniques to preserve one's own emotional well-being
Maintain emotional distance
Managing emotions constructively and responsibly
Verification checklist