Emotional Area

Emotional intelligence concerns the ability to recognize, understand, express, and manage emotions in all areas of life (work, school, family, friendships, social relationships). It also implies managing stress, tensions, and conflicts while maintaining calm, lucidity, self-discipline, and effectiveness in terms of work well-being, both individual and organizational, as well as well-being.

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Cognitive Area
Emotional Area
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Competence:
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Emotional management
Stress and organizational well-being
Listen and communicate
Teamwork and Collaboration
Service Orientation
Conflict Management and Negotiation
Diversity, equity and inclusion
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Spirit of Initiative and Resourcefulness
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Potential, soft skills and self-development
Process Management
Role model and team leadership
Employee development, feedback and delegation
Motivation and growth
Resource Optimization
Promoting change
Coaching
Performance evaluation
Personnel selection
Digital Awareness
Web and Social Media
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Online Courses:

Resonant and empathetic leader

Resonant and empathetic leader

Know the concept of resonance. Know what the fundamental components of emotional intelligence are. Learn the characteristics of an emotionally intelligent leader. Analyze the tools for enhancing empathy in relationships with colleagues and collaborators...
Area:
Emotional Area
Competence:
Emotional management
Duration:
21m
Level:
Beginner
Empathy and communication

Empathy and communication

Understand the relationship between emotional intelligence, self-awareness, and self-control. Know what empathy is and learn to develop it with others. Improve the effectiveness of your communication, recognizing and managing axioms in relation to various aspects of...
Area:
Emotional Area
Competence:
Emotional management
Duration:
42m
Level:
Beginner
Managing emotions constructively and responsibly

Managing emotions constructively and responsibly

Recognize your emotional states and manage them constructively and responsibly. Control negative emotional reactions in stressful situations. If necessary, ask for support during times of pressure and difficulty. Maintain the right relational distance...
Area:
Emotional Area
Competence:
Emotional management
Duration:
35m
Level:
Beginner
Emotional awareness and strategies for containing stress at work

Emotional awareness and strategies for containing stress at work

Demonstrate emotional intelligence and awareness of one's emotions (Goleman's theory). Calibrate the intensity and expression of emotions in relation to different situations. In situations of stress or pressure, seek ways to limit the negative impact...
Area:
Emotional Area
Competence:
Emotional management
Duration:
33m
Level:
Intermediate
Social emotional intelligence

Social emotional intelligence

Understand the concept of social emotional intelligence and know what emotions are used for. Develop the ability to recognize the emotions of others and active listening. Generate work and personal relationships based on trust. Verify the degree of knowledge in...
Area:
Emotional Area
Competence:
Emotional management
Duration:
1h
Level:
Intermediate
Management of emotions in the workplace

Management of emotions in the workplace

Know the models of emotional intelligence and rational intelligence. Implement the ability to harmonize thought and emotions in every circumstance. Maintain calm, even in critical and stressful situations. Develop emotional awareness in the workplace...
Area:
Emotional Area
Competence:
Emotional management
Duration:
1h 5m
Level:
Intermediate
Emotional Intelligence and Empathy

Emotional Intelligence and Empathy

Understand the sphere of the emotional dimension, the components and theories about emotions. Deepen the relationship between emotional intelligence and cognitive intelligence. Be aware of your own emotions and learn to tune in to yourself. Analyze the benefits that...
Area:
Emotional Area
Competence:
Emotional management
Duration:
1h 7m
Level:
Advanced
Self-discipline and self-efficacy

Self-discipline and self-efficacy

Analyze the three spheres of individual control and the contents of the 'O.S.A. Method'. Have the tools to know the characteristics and symptoms of the locus of control, both internal and external. Acquire indications for self-management and understand the management system...
Area:
Emotional Area
Competence:
Emotional management
Duration:
1h 8m
Level:
Advanced
Coping with stress, tensions, and conflicts while maintaining calm, lucidity, and effectiveness

Coping with stress, tensions, and conflicts while maintaining calm, lucidity, and effectiveness

Understand the impact of your emotions on relationships and on the performance of activities. Address uncertain or challenging situations while maintaining calm and lucidity. Strive to maintain effective behavior and unchanged performance even in the presence of...
Area:
Emotional Area
Competence:
Emotional management
Duration:
33m
Level:
Advanced
Organizational climate

Organizational climate

Understand the elements that influence the company climate and know how to recognize them in practice. Analyze all the factors that influence the organizational climate in a positive or negative way. Know what the tools are for analyzing the organizational climate and the related ones...
Area:
Emotional Area
Competence:
Stress and organizational well-being
Duration:
1h 32m
Level:
Beginner
From stress to organizational well-being

From stress to organizational well-being

Frame the problem of stress in the workplace and in life. Learn stress factors and their effects on work. Reduce and mitigate the negative consequences of stressors. Know indicators of organizational well-being and malaise. Have a...
Area:
Emotional Area
Competence:
Stress and organizational well-being
Duration:
58m
Level:
Beginner
Understanding and combating stress

Understanding and combating stress

Learning the phases and manifestations of stress. Evaluating levels and distinguishing between positive stress (eustress) and negative stress (distress). Understanding the negative effects of stress on our organism. Knowing how to behave when under stress. Exploring methods...
Area:
Emotional Area
Competence:
Stress and organizational well-being
Duration:
1h 1m
Level:
Beginner
Mindfulness and stress management

Mindfulness and stress management

Understand the concept of mindfulness and its objectives. Know meditation practices, benefits and advantages of mindfulness, as well as methods and techniques for managing stress. Explore the mental framework components necessary to approach mindfulness...
Area:
Emotional Area
Competence:
Stress and organizational well-being
Duration:
1h 4m
Level:
Intermediate
Positive Organization, Well-being and Life Skills

Positive Organization, Well-being and Life Skills

Know what a positive organization is. Explore the neurobiology of organizations through a work approach based on a positive corporate culture and organizational well-being. Know the characteristics of a positive leader. Analyze the ele...
Area:
Emotional Area
Competence:
Stress and organizational well-being
Duration:
49m
Level:
Intermediate
Burnout and Mobbing

Burnout and Mobbing

Verify the level of knowledge of burnout, including characteristics, manifestations, and symptoms. Deepen the examination of the causes, phases, and negative consequences of burnout and mobbing at work and on organizations. Implement operational management...
Area:
Emotional Area
Competence:
Stress and organizational well-being
Duration:
1h 11m
Level:
Intermediate
1 2

All you can Skills!

for work and...
a successful life!

  • Public employees of all roles and professional profiles
  • Managers, structure managers, officials, high qualifications, position assignments, organizational and professional roles
  • New hires from public organisations
  • Those participating in public competitions and selections (graduates, diploma holders, university students and high school students, women, unemployed, inactive)
  • Collaborators, consultants, trainees, interns
  • Anyone wishing to develop managerial, executive, or leadership skills
  • Anyone looking to enhance soft skills — behavioural, cognitive, emotional, relational, organizational, achievement‑oriented, and managerial — that are valuable at work, at school, within the family, in social relationships, and, more broadly, in everyday life

Develop cognitive, emotional, relational, organizational, achievement and management skills


Here are 30 good reasons to participate
to the FAD Soft & Life skills courses!

  • “Open badges”, digital certificates of participation with blockchain technology
  • "Soft skills badges" of participation and achievement, compliant with the 1EDTECH technological standard and internationally valid, certified with blockchain technology and divided into 3 assessment levels (Gold, Silver, Bronze)
  • Advanced Reporting
  • Possibility for P.A. to acquire and store digital certificates “Soft skills badge” of all their employees, divided by courses, test results, etc.
  • 24/7/365 access from any device
  • Course materials (slide excerpts)
  • Customers
  • Final tests

Cognitive Area:
- Understanding the public context

Emotional Area

Relational Area
– Interact in the Public Context

Operational Area
- Achieving Public Value

Management Area
- Managing public resources

Digital competence Area

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