Manage processes by defining work tools and monitoring indicators

Area:

Management Area

Competence:

Process Management

Duration:

34 minutes

Level:

Intermediate

Trainer:

Management and Managerial Area Dr. Renato Votta

Trainer:

Mr. Renato Votta

Notes

Goals:

Plan activities to be carried out in the short and medium term. Identify and select working methods and suitable tools, in line with company objectives. Develop work plans taking into account constraints and opportunities present in the structure. Define and use indicators to support monitoring, in order to analyze results and optimize work processes.

Plan:

1. PLAN ACTIVITIES AND DEFINE WORK METHODS AND TOOLS

Identifying short and medium-term objectives

Planning activities to be carried out in the short and medium term

Coherence

Monitoring and adaptability

Alignment with company objectives

Productivity improvement

Error reduction

Quality improvement

Adaptation to changes

Defining work methods consistent with objectives

Select suitable tools

Planning implementation

Monitoring and adaptation

Communication and alignment with objectives

Effectiveness evaluation

Identification of instrumental needs

Testing and evaluation

Management and maintenance

Performance monitoring

2. DEVELOP WORK PLANS USING INDICATORS TO SUPPORT MONITORING

Developing operational work plans and programs

Identification of constraints

Opportunity analysis

Strategic planning

Risk management

Alignment with objectives

Communication and involvement

Focus specialized: Work plan (i.e., Operational plan or Activity plan)

Fundamental characteristics of the Work Plan

Identifying and using indicators to support monitoring of work processes

Identification of suitable indicators

Selection and definition of indicators

Implementation of indicators

Constant monitoring

Results analysis

Corrective actions

Process optimization

Communication and reporting

Alignment with objectives

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Areas:

Target audience

Private and public sector employees across all roles and professional profiles
Managers, directors, executives, middle managers, department heads, officials, team leaders
New hires in private companies and public sector organizations
Collaborators, consultants, trainees, interns
Students, unemployed individuals, job seekers

People preparing effectively for job interviews in the private sector

Anyone wishing to develop managerial, executive, or leadership skills
Anyone looking to enhance soft skills — behavioural, cognitive, emotional, relational, organizational, achievement‑oriented, and managerial — that are valuable at work, at school, within the family, in social relationships, and, more broadly, in everyday life

People applying for public sector recruitment processes and competitive examinations

Goals

Develop cognitive, emotional, relational, organizational, achievement and management skills

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