Optimize the customer experience

Area:

Relational Area

Competence:

Service Orientation

Duration:

30m

Level:

Intermediate

Trainer:

Relational Area Mr. Mirco Turco

Trainer:

Mr. Mirco Turco

Notes

Goals:

Understand client and user needs. Create contact points and show readiness for dialogue via active listening and relationship management. Develop and agree on solutions that meet expectations and satisfaction metrics. Care for and optimize the customer experience. Monitor satisfaction levels and implement improvements to products/services.

Plan:

1. Understand needs and show orientation to dialogue

Understand the needs and requirements of customers/users

Known, potential and unmet needs

Create continuous moments of contact

Show willingness to dialogue

Constant active listening and relationship management

2. Monitor the degree of user satisfaction

Develop and agree on solutions

Be in line with customer/user expectations and satisfaction parameters

Maintain and optimize the customer experience

Modern tools for monitoring the degree of satisfaction

Operational strategies to improve products/services

€ 140.00

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Key Competences for Work and Everyday Life

Areas:

Target audience

Private and public sector employees across all roles and professional profiles
Managers, directors, executives, middle managers, department heads, officials, team leaders
New hires in private companies and public sector organizations
Collaborators, consultants, trainees, interns
Students, unemployed individuals, job seekers

People preparing effectively for job interviews in the private sector

Anyone wishing to develop managerial, executive, or leadership skills
Anyone looking to enhance soft skills — behavioural, cognitive, emotional, relational, organizational, achievement‑oriented, and managerial — that are valuable at work, at school, within the family, in social relationships, and, more broadly, in everyday life

People applying for public sector recruitment processes and competitive examinations

Goals

Develop cognitive, emotional, relational, organizational, achievement and management skills

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“Open badges”, digital certificates of participation with blockchain technology
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