Relational Area

It concerns the management of interpersonal relationships and the ability to listen actively and communicate effectively, persuasively and charismatically. It includes the development of teamwork, collaboration and service orientation. It stimulates negotiation and conflict resolution skills. It takes care of organizational well-being and respect for all, promoting diversity, equality and inclusion.

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Cognitive Area
Emotional Area
Relational Area
Achievement Area
Management Area
Digital competence Area
Competence:
Context awareness and innovation orientation
Problem-solving
Systems thinking and strategic vision
Learning orientation
Emotional management
Stress and organizational well-being
Listen and communicate
Teamwork and Collaboration
Service Orientation
Conflict Management and Negotiation
Diversity, equity and inclusion
Reliability
Responsible decision-making
Accuracy
Spirit of Initiative and Resourcefulness
Result orientation
Potential, soft skills and self-development
Process Management
Role model and team leadership
Employee development, feedback and delegation
Motivation and growth
Resource Optimization
Promoting change
Coaching
Performance evaluation
Personnel selection
Digital Awareness
Web and Social Media
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Level:
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Intermediate
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Online Courses:

Assertive and effective communication

Assertive and effective communication

Having the necessary tools to improve our communication and build useful and productive relationships. Understand the importance of listening and know how to put active listening into practice. Have the ability to identify the axioms of effective communication...
Area:
Relational Area
Competence:
Listen and communicate
Duration:
52m
Level:
Beginner
Assertiveness and empathy: active listening for effective communication

Assertiveness and empathy: active listening for effective communication

Understand the languages of communication. Improve work and interpersonal relationships through credible, effective communication styles and assertive behaviors. Develop the ability to connect with others. Transform relationships positively through...
Area:
Relational Area
Competence:
Listen and communicate
Duration:
48m
Level:
Beginner
Communication and persuasion mechanisms

Communication and persuasion mechanisms

Enhance the communication process by contextualizing messages. Understand the mechanisms of effective communication through modeling analysis. Use words appropriately within the communication process. Implement winning strategies...
Area:
Relational Area
Competence:
Listen and communicate
Duration:
58m
Level:
Beginner
NLP Elements

NLP Elements

Know the basics of Neuro-Linguistic Programming (NLP) and word structure. Understand what rapport is. Learn the mirroring technique, primary human sensory modalities, and some indicators of skillfully vague language. Acquire...
Area:
Relational Area
Competence:
Listen and communicate
Duration:
1h 27m
Level:
Beginner
Expressing oneself clearly and responding appropriately

Expressing oneself clearly and responding appropriately

Express yourself clearly, linearly and coherently, avoiding ambiguity and misunderstandings. Listen attentively to the requests of interlocutors, developing an orientation towards active listening. Ask clarifying questions when necessary. Respond appropriately to...
Area:
Relational Area
Competence:
Listen and communicate
Duration:
33m
Level:
Beginner
Listen attentively and manage feedback

Listen attentively and manage feedback

Transmit content clearly and exhaustively. Listen attentively to others' requests, asking in-depth questions. Adapt communication style to the interlocutor's characteristics. Communicate appropriately in context through language...
Area:
Relational Area
Competence:
Listen and communicate
Duration:
31m
Level:
Intermediate
Strategic communication

Strategic communication

Implement knowledge of the human communication process. Explore specific areas such as perceptions, memories, influences and emotions. Develop the ability to be assertive and send persuasive signals. Enhance strategic communication and effective relationships...
Area:
Relational Area
Competence:
Listen and communicate
Duration:
1h 4m
Level:
Intermediate
Persuasive communication

Persuasive communication

Implement knowledge of persuasion and negotiation models. Examine key persuasive techniques. Know how to distinguish between different types of mirroring, including formal mirroring, identifying opportunities and risks. Understand the importance of using...
Area:
Relational Area
Competence:
Listen and communicate
Duration:
24m
Level:
Intermediate
Charismatic communication

Charismatic communication

Enhance the communication process and effectiveness in public speaking, leading meetings and workgroups. Acquire knowledge tools to make your communication charismatic through non-verbal communication (NVC). Analyze communicative messages...
Area:
Relational Area
Competence:
Listen and communicate
Duration:
1h 5m
Level:
Intermediate
Non-Verbal Communication (NVC) and Public Speaking

Non-Verbal Communication (NVC) and Public Speaking

Learn specialized techniques for public speaking and non-verbal communication (NVC). Provide the necessary tools to speak effectively, including eye contact, gestures, posture and movements, tone and voice usage. Avoid common mistakes and learn to...
Area:
Relational Area
Competence:
Listen and communicate
Duration:
1h 9m
Level:
Intermediate
Effective Communication and Listening Styles

Effective Communication and Listening Styles

Understand the logical levels of communication and the benefits of different communication styles. Obtain tools to evaluate and improve your communication to make it more effective. Learn to distinguish between hearing and listening, and between active and passive listening. Improve...
Area:
Relational Area
Competence:
Listen and communicate
Duration:
1h 9m
Level:
Advanced
Assertive Communication and Variables of the Communicative Process

Assertive Communication and Variables of the Communicative Process

Improve the effectiveness of your communication by recognizing and managing the types and variables of communication and listening. Implement knowledge of non-verbal communication (NVC) and key listening techniques. Master the knowledge of...
Area:
Relational Area
Competence:
Listen and communicate
Duration:
1h 9m
Level:
Advanced
Public speaking

Public speaking

Know the indicators to speak in public effectively (hand, arm and leg gestures). Analyze anxiety and stress signals from public speaking. Know the techniques and rules to overcome fear and mental blocks. Acquire the cap...
Area:
Relational Area
Competence:
Listen and communicate
Duration:
1h 30m
Level:
Advanced
Persuasion strategies and ability to adapt language and communication style

Persuasion strategies and ability to adapt language and communication style

Express complex concepts clearly using effective and credible communication. Argue convincingly, guiding others towards the result, highlighting the strengths of your opinions. Adapt language and communication style considering...
Area:
Relational Area
Competence:
Listen and communicate
Duration:
35m
Level:
Advanced
NLP: metaphors for the evolution of human capital

NLP: metaphors for the evolution of human capital

Explore the principles of neuro-linguistic programming (NLP) and related representational systems, including the Milton model. Acquire new highly specialized communication skills. Implement the relationship between NLP and professional development. Learn...
Area:
Relational Area
Competence:
Listen and communicate
Duration:
52m
Level:
Advanced
1 2 3 4 5

All you can Skills!

for work and...
a successful life!

  • Public employees of all roles and professional profiles
  • Managers, structure managers, officials, high qualifications, position assignments, organizational and professional roles
  • New hires from public organisations
  • Those participating in public competitions and selections (graduates, diploma holders, university students and high school students, women, unemployed, inactive)
  • Collaborators, consultants, trainees, interns
  • Anyone wishing to develop managerial, executive, or leadership skills
  • Anyone looking to enhance soft skills — behavioural, cognitive, emotional, relational, organizational, achievement‑oriented, and managerial — that are valuable at work, at school, within the family, in social relationships, and, more broadly, in everyday life

Develop cognitive, emotional, relational, organizational, achievement and management skills


Here are 30 good reasons to participate
to the FAD Soft & Life skills courses!

  • “Open badges”, digital certificates of participation with blockchain technology
  • "Soft skills badges" of participation and achievement, compliant with the 1EDTECH technological standard and internationally valid, certified with blockchain technology and divided into 3 assessment levels (Gold, Silver, Bronze)
  • Advanced Reporting
  • Possibility for P.A. to acquire and store digital certificates “Soft skills badge” of all their employees, divided by courses, test results, etc.
  • 24/7/365 access from any device
  • Course materials (slide excerpts)
  • Customers
  • Final tests

Cognitive Area:
- Understanding the public context

Emotional Area

Relational Area
– Interact in the Public Context

Operational Area
- Achieving Public Value

Management Area
- Managing public resources

Digital competence Area

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