Relational Area

It concerns the management of interpersonal relationships and the ability to listen actively and communicate effectively, persuasively and charismatically. It includes the development of teamwork, collaboration and service orientation. It stimulates negotiation and conflict resolution skills. It takes care of organizational well-being and respect for all, promoting diversity, equality and inclusion.

Online Courses:

Assertive and effective communication

Having the necessary tools to improve our communication and build useful and productive relationships. Understand the importance of listening and know how to put active listening into practice. Have the ability to identify the axioms of effective communication...

Area:

Relational Area

Competence:

Listen and communicate

Duration:

52m

Level:

Beginner

Assertiveness and empathy: active listening for effective communication

Understand the languages of communication. Improve work and interpersonal relationships through credible, effective communication styles and assertive behaviors. Develop the ability to connect with others. Transform relationships positively through...

Area:

Relational Area

Competence:

Listen and communicate

Duration:

48m

Level:

Beginner

Communication and persuasion mechanisms

Enhance the communication process by contextualizing messages. Understand the mechanisms of effective communication through modeling analysis. Use words appropriately within the communication process. Implement winning strategies...

Area:

Relational Area

Competence:

Listen and communicate

Duration:

58m

Level:

Beginner

NLP Elements

Know the basics of Neuro-Linguistic Programming (NLP) and word structure. Understand what rapport is. Learn the mirroring technique, primary human sensory modalities, and some indicators of skillfully vague language. Acquire...

Area:

Relational Area

Competence:

Listen and communicate

Duration:

1h 27m

Level:

Beginner

Expressing oneself clearly and responding appropriately

Express yourself clearly, linearly and coherently, avoiding ambiguity and misunderstandings. Listen attentively to the requests of interlocutors, developing an orientation towards active listening. Ask clarifying questions when necessary. Respond appropriately to...

Area:

Relational Area

Competence:

Listen and communicate

Duration:

33m

Level:

Beginner

Listen attentively and manage feedback

Transmit content clearly and exhaustively. Listen attentively to others' requests, asking in-depth questions. Adapt communication style to the interlocutor's characteristics. Communicate appropriately in context through language...

Area:

Relational Area

Competence:

Listen and communicate

Duration:

31m

Level:

Intermediate

Strategic communication

Implement knowledge of the human communication process. Explore specific areas such as perceptions, memories, influences and emotions. Develop the ability to be assertive and send persuasive signals. Enhance strategic communication and effective relationships...

Area:

Relational Area

Competence:

Listen and communicate

Duration:

1h 4m

Level:

Intermediate

Persuasive communication

Implement knowledge of persuasion and negotiation models. Examine key persuasive techniques. Know how to distinguish between different types of mirroring, including formal mirroring, identifying opportunities and risks. Understand the importance of using...

Area:

Relational Area

Competence:

Listen and communicate

Duration:

24m

Level:

Intermediate

Charismatic communication

Enhance the communication process and effectiveness in public speaking, leading meetings and workgroups. Acquire knowledge tools to make your communication charismatic through non-verbal communication (NVC). Analyze communicative messages...

Area:

Relational Area

Competence:

Listen and communicate

Duration:

1h 5m

Level:

Intermediate

Non-Verbal Communication (NVC) and Public Speaking

Learn specialized techniques for public speaking and non-verbal communication (NVC). Provide the necessary tools to speak effectively, including eye contact, gestures, posture and movements, tone and voice usage. Avoid common mistakes and learn to...

Area:

Relational Area

Competence:

Listen and communicate

Duration:

1h 9m

Level:

Intermediate

Effective Communication and Listening Styles

Understand the logical levels of communication and the benefits of different communication styles. Obtain tools to evaluate and improve your communication to make it more effective. Learn to distinguish between hearing and listening, and between active and passive listening. Improve...

Area:

Relational Area

Competence:

Listen and communicate

Duration:

1h 9m

Level:

Advanced

Assertive Communication and Variables of the Communicative Process

Improve the effectiveness of your communication by recognizing and managing the types and variables of communication and listening. Implement knowledge of non-verbal communication (NVC) and key listening techniques. Master the knowledge of...

Area:

Relational Area

Competence:

Listen and communicate

Duration:

1h 9m

Level:

Advanced

Public speaking

Know the indicators to speak in public effectively (hand, arm and leg gestures). Analyze anxiety and stress signals from public speaking. Know the techniques and rules to overcome fear and mental blocks. Acquire the cap...

Area:

Relational Area

Competence:

Listen and communicate

Duration:

1h 30m

Level:

Advanced

Persuasion strategies and ability to adapt language and communication style

Express complex concepts clearly using effective and credible communication. Argue convincingly, guiding others towards the result, highlighting the strengths of your opinions. Adapt language and communication style considering...

Area:

Relational Area

Competence:

Listen and communicate

Duration:

35m

Level:

Advanced

NLP: metaphors for the evolution of human capital

Explore the principles of neuro-linguistic programming (NLP) and related representational systems, including the Milton model. Acquire new highly specialized communication skills. Implement the relationship between NLP and professional development. Learn...

Area:

Relational Area

Competence:

Listen and communicate

Duration:

52m

Level:

Advanced

1 2 3 4 5

Areas:

All you can Skills!

for work and...
a successful life!

Target audience

Public employees of all roles and professional profiles
Managers, structure managers, officials, high qualifications, position assignments, organizational and professional roles
New hires from public organisations
Those participating in public competitions and selections (graduates, diploma holders, university students and high school students, women, unemployed, inactive)

Collaborators, consultants, trainees, interns
Anyone wishing to develop managerial, executive, or leadership skills
Anyone looking to enhance soft skills — behavioural, cognitive, emotional, relational, organizational, achievement‑oriented, and managerial — that are valuable at work, at school, within the family, in social relationships, and, more broadly, in everyday life

Goals

Develop cognitive, emotional, relational, organizational, achievement and management skills

Here are 30 good reasons to participate
to the FAD Soft & Life skills courses!

Competence badge with blockchain technology

“Open badges”, digital certificates of participation with blockchain technology
"Soft skills badges" of participation and achievement, compliant with the 1EDTECH technological standard and internationally valid, certified with blockchain technology and divided into 3 assessment levels (Gold, Silver, Bronze)
Advanced Reporting
Possibility for P.A. to acquire and store digital certificates “Soft skills badge” of all their employees, divided by courses, test results, etc.