Assertiveness and empathy: active listening for effective communication

Area:

Relational Area

Competence:

Listen and communicate

Duration:

48m

Level:

Beginner

Trainer:

Relational Area Dr. Francesca Maddaluno

Trainer:

Ms. Francesca Maddaluno

Notes

Goals:

Understand the languages of communication. Improve work and interpersonal relationships through credible, effective communication styles and assertive behaviors. Develop the ability to be in tune with others. Transform relationships positively through empathetic assertiveness and active listening. Design an effective communication path through Communication design.

Plan:

1. Effective communication and assertiveness

Languages of communication

Learning to decode body language

Credible communication

Effective communication

Assertive communication

2. Empathy: making contact with others

Establishing contact with others

Ability to be in tune with others

Elements of empathetic assertiveness

Communication Design: progettare la comunicazione

Avoiding the deterioration of communication

€ 140.00

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Key Competences for Work and Everyday Life

Areas:

Target audience

Private and public sector employees across all roles and professional profiles
Managers, directors, executives, middle managers, department heads, officials, team leaders
New hires in private companies and public sector organizations
Collaborators, consultants, trainees, interns
Students, unemployed individuals, job seekers

People preparing effectively for job interviews in the private sector

Anyone wishing to develop managerial, executive, or leadership skills
Anyone looking to enhance soft skills — behavioural, cognitive, emotional, relational, organizational, achievement‑oriented, and managerial — that are valuable at work, at school, within the family, in social relationships, and, more broadly, in everyday life

People applying for public sector recruitment processes and competitive examinations

Goals

Develop cognitive, emotional, relational, organizational, achievement and management skills

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