Performance measurement indicators and KPI methodology

Area:

Management Area

Competence:

Performance evaluation

Duration:

24m

Level:

Advanced

Trainer:

Management and Managerial Area Eng. Antonio Capodieci

Trainer:

Eng. Antonio Capodieci

Notes

Goals:

Analyze the function of KPIs (Key performance indicator) and the methods by which indicators are used to measure performance of the performance and business processes. Understand measures, characteristics and utility of key performance. Examine in detail the indicator framework (general, cost, quality, service) and KPI methodology.

Plan:

1. MEASURING PERFORMANCE WITH PERFORMANCE INDICATORS

Utility and characteristics of indicators

Performance Measurement System

Planning and control system

What are KPIs (Key performance indicators)

Definitions

Usefulness of indicators

Measuring results and improving performance

Characteristics of the measurement and control system

Indicator measurements

Cost measures

Time measures

Quality measures

Cost, service, and quality

Effectiveness and efficiency

2. KPI INDICATOR SCHEME AND METHODOLOGY

KPI indicator scheme

Function of Key performance indicators

Measuring business process performance

Analytical KPI indicator scheme

General KPIs

Cost KPI

Quality KPI

Service KPI

KPI Glossary

KPI methodology

Selection of processes to be controlled

KPI identification

Indicator refinement

Robustness verification

Dimensional analysis

Refining requirements

€ 140.00

All you can Skill

Unlimited access to 252 e-learning courses
on transversal skills
ALL-INCLUSIVE pricing

For further information and subscriptions tailored to your company

All texts and images present are protected by copyright and cannot be used

Compliance with European and International Guidelines

Key Competences for Work and Everyday Life

Areas:

Target audience

Private and public sector employees across all roles and professional profiles
Managers, directors, executives, middle managers, department heads, officials, team leaders
New hires in private companies and public sector organizations
Collaborators, consultants, trainees, interns
Students, unemployed individuals, job seekers

People preparing effectively for job interviews in the private sector

Anyone wishing to develop managerial, executive, or leadership skills
Anyone looking to enhance soft skills — behavioural, cognitive, emotional, relational, organizational, achievement‑oriented, and managerial — that are valuable at work, at school, within the family, in social relationships, and, more broadly, in everyday life

People applying for public sector recruitment processes and competitive examinations

Goals

Develop cognitive, emotional, relational, organizational, achievement and management skills

Here are 30 good reasons to participate
to the FAD Soft & Life skills courses!

Competence badge with blockchain technology

“Open badges”, digital certificates of participation with blockchain technology
"Soft skills badges" of participation and achievement, compliant with the 1EDTECH technological standard and internationally valid, certified with blockchain technology and divided into 3 assessment levels (Gold, Silver, Bronze)
Advanced Reporting
Possibility for Public Organisations to acquire and store in their archives the digital "Soft skills badge" certificates of all their employees divided by courses, test results, etc.