1. PRELIMINARY PHASES OF THE SELECTION INTERVIEW
Opening of the selection interview
Welcome
Conducting
Closure
Why make the opening
How to make the opening
What to observe?
Areas of investigation
General attitude
Areas of exploration
Study path
Work experiences
Personal and social life
Work expectations
Role of questions in the selection interview
Open questions, heart of the interview
Alternative questions
Closed questions
Asking effectively
Questioning technique
Errors to avoid
Organizing the selection interview
Time and space analysis
2. S.T.A.R. SEQUENCE AND BEHAVIORAL QUESTIONS
S.T.A.R. sequence.
Languages of communication
Listening actively
Listening techniques
S.T.A.R. sequence.
How to ask questions: analysis of the S.T.A.R.
Sequence of questions
Behavioral questions
Investigating behaviors
Characteristics of behavioral questions
Interpreting the candidate's responses
Candidate reaction mechanisms
Obstacles and errors in candidate evaluation
Most frequent selector errors
Assessment traps: analysis