Conflict management: operational guide for negotiation

Area:

Relational Area

Competence:

Conflict Management and Negotiation

Duration:

Level:

Advanced

Trainer:

Relational Area Dr. Antonella Costigliola

Trainer:

Dr. Antonella Costigliola

Notes

Goals:

Analyze factors, characteristics and benefits of negotiation, cooperation and conflict. Deepen the examination of negotiation variables and train your negotiation skills even in complex situations, avoiding the most common mistakes. Internalize practical tips to become negotiation specialists in the broader field of conflict management.

Plan:

1. NEGOTIATION VARIABLES

Process and negotiation variables

What is negotiation

Main negotiation factors

Diverse interests

Interdependent parties

Cooperation: characteristics and benefits

Negotiation: characteristics and benefits

Conflict: characteristics and benefits

Negotiation variables

Objective

Context

Interlocutor

Constructive conflict management

Two logics compared

2. AVOID THE MOST FREQUENT ERRORS

Skills and errors in conflict management

Operational suggestions for the correct conflict management

Capacity, skills and competencies of the negotiator

Most frequent negotiation errors

Operational guide for negotiation

Five steps for conflict management

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Key Competences for Work and Everyday Life

Areas:

Target audience

Private and public sector employees across all roles and professional profiles
Managers, directors, executives, middle managers, department heads, officials, team leaders
New hires in private companies and public sector organizations
Collaborators, consultants, trainees, interns
Students, unemployed individuals, job seekers

People preparing effectively for job interviews in the private sector

Anyone wishing to develop managerial, executive, or leadership skills
Anyone looking to enhance soft skills — behavioural, cognitive, emotional, relational, organizational, achievement‑oriented, and managerial — that are valuable at work, at school, within the family, in social relationships, and, more broadly, in everyday life

People applying for public sector recruitment processes and competitive examinations

Goals

Develop cognitive, emotional, relational, organizational, achievement and management skills

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