Conflict Management and Negotiation

Relational Area Competence. Analyze the causes, phases, and indicators of conflicts; develop the necessary skills to address and manage conflict situations constructively; learn cooperation, negotiation, and mirroring techniques; acquire the skills to become a skilled negotiator and effective specialist in conflict management (conflict management)

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Online Courses:

Why conflicts arise

Why conflicts arise

Understand the causes of conflict. Analyze the phases, indicators that detect conflicting behaviors and possible countermeasures. Learn the characteristics of the underlying logic to manage critical issues (win-win and win-lose). Use the tools...
Area:
Relational Area
Competence:
Conflict Management and Negotiation
Duration:
26m
Level:
Beginner
Recognize conflict

Recognize conflict

Be able to recognize a conflict and the main verbal and non-verbal indicators with which it manifests. Analyze obstacles to group work. Learn the risks arising from conflict situations and the consequences of failing to resolve critical issues. Recognize...
Area:
Relational Area
Competence:
Conflict Management and Negotiation
Duration:
38m
Level:
Beginner
Negotiator's skills for effective conflict management

Negotiator's skills for effective conflict management

To distinguish between different leadership styles (visionary, coach, affiliative, democratic, pace-setting, authoritative) in conflict management. Analyze tools for preventing and effectively managing critical issues. Acquire specialized mediation skills...
Area:
Relational Area
Competence:
Conflict Management and Negotiation
Duration:
40m
Level:
Beginner
Clustering interlocutors for winning negotiation

Clustering interlocutors for winning negotiation

Provide knowledge tools and useful information for building a relationship with the interlocutor. Develop the ability to adapt one's own style and implement assertiveness and expressiveness in the relationship with others. Identify the profiles of the interlocutors...
Area:
Relational Area
Competence:
Conflict Management and Negotiation
Duration:
24m
Level:
Beginner
Personal quality leap in conflict dynamics

Personal quality leap in conflict dynamics

Learn the concept of conflict and its classifications and dimensions. Be able to distinguish between triggering factors, individual factors, situational factors and organizational factors. Know the various styles of reaction to conflict and different confrontation techniques. Develop...
Area:
Relational Area
Competence:
Conflict Management and Negotiation
Duration:
2h 3m
Level:
Intermediate
Conflict dynamics and reaction mechanisms

Conflict dynamics and reaction mechanisms

Understand the nature and dynamics of conflict. Know the negative effects of conflict situations from a psychological, physical and behavioral perspective. Identify offensive behaviors in the workplace and understand reaction mechanisms and responses...
Area:
Relational Area
Competence:
Conflict Management and Negotiation
Duration:
32m
Level:
Intermediate
Conflict management and negotiation skills

Conflict management and negotiation skills

Know the different types of personality and know that they influence the ability to manage conflicts. Acquire an approach aimed at resolving the conflict with strategic communication and negotiation. Analyze the tools of conflict management...
Area:
Relational Area
Competence:
Conflict Management and Negotiation
Duration:
39m
Level:
Intermediate
Phrases and behaviors in strategic negotiation

Phrases and behaviors in strategic negotiation

Implement negotiation strategies through cooperation, empathy, and emotional control. Understand the dimensions of effective negotiation. Know what attitudes are prohibited and words that negate the premises for good negotiation. Aspire to...
Area:
Relational Area
Competence:
Conflict Management and Negotiation
Duration:
44m
Level:
Intermediate
Integrative negotiation

Integrative negotiation

Know the tools of integrative negotiation in order to acquire specific skills in negotiation in work contexts. Verify one's own abilities and capacities in the field of professional conflict management. Manage with mastery all situ...
Area:
Relational Area
Competence:
Conflict Management and Negotiation
Duration:
1h 48m
Level:
Intermediate
Personality and conflict

Personality and conflict

Analyze the elements and characteristics of the Myers-Briggs Type Indicator (MBTI), a personality assessment indicator. Provide knowledge tools to identify personality types. Distinguish the characteristics that distinguish people...
Area:
Relational Area
Competence:
Conflict Management and Negotiation
Duration:
1h
Level:
Advanced
Know yourself and others to prevent and manage conflicts

Know yourself and others to prevent and manage conflicts

Distinguish the preferences that characterize people endowed with both sensation and intuition. Distinguish the way of helping others for people who develop both thought and feeling. Distinguish the preferences of people who use both judg...
Area:
Relational Area
Competence:
Conflict Management and Negotiation
Duration:
1h 7m
Level:
Advanced
Conflict management: operational guide for negotiation

Conflict management: operational guide for negotiation

Analyze factors, characteristics, and benefits of negotiation, cooperation, and conflict. Deepen the examination of negotiation variables and hone your negotiation skills even in complex situations, avoiding the most frequent errors. Metaboli...
Area:
Relational Area
Competence:
Conflict Management and Negotiation
Duration:
1h
Level:
Advanced
Advanced techniques and models of negotiation and conflict management

Advanced techniques and models of negotiation and conflict management

Analyze advanced techniques and models and specialized negotiation and conflict management. Understand BATNA and WATNA strategies to better manage disputes. Analyze characteristics, risks, advantages, and disadvantages of negotiation theory, the model...
Area:
Relational Area
Competence:
Conflict Management and Negotiation
Duration:
42m
Level:
Advanced
Integrative and creative negotiation: advanced course

Integrative and creative negotiation: advanced course

Deepen the elements of creative conflict management, exploring the rules of creative and integrative negotiation. Identify costs and benefits for employees and organizations, public and private. Analyze the factors of negotiation on positions (style mo...
Area:
Relational Area
Competence:
Conflict Management and Negotiation
Duration:
42m
Level:
Advanced

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Develop cognitive, emotional, relational, organizational, achievement and management skills


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