Recognize conflict

Area:

Relational Area

Competence:

Conflict Management and Negotiation

Duration:

38m

Level:

Beginner

Trainer:

Relational Area Dr. Eleonora Pasqualini

Trainer:

Dr. Eleonora Pasqualini

Notes

Goals:

Recognize a conflict and its main verbal and non‑verbal indicators. Analyze obstacles to teamwork. Learn risks from conflict situations and the fallout of unresolved issues. Identify constructive and destructive conflict traits to develop an effective approach to problem solving.

Plan:

1. Origins and indicators of conflict

Teamwork and obstacles

Verbal and non-verbal indicators

Cooperation and competition

Benefits and risks of cooperation

Benefits and risks of collaboration

2. Phases and types of conflict

Risks arising from conflict situations

Consequences of failing to resolve conflict

Characteristics of constructive conflict

Characteristics of destructive conflict

Irresolvable conflict

€ 140.00

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Areas:

Target audience

Private and public sector employees across all roles and professional profiles
Managers, directors, executives, middle managers, department heads, officials, team leaders
New hires in private companies and public sector organizations
Collaborators, consultants, trainees, interns
Students, unemployed individuals, job seekers

People preparing effectively for job interviews in the private sector

Anyone wishing to develop managerial, executive, or leadership skills
Anyone looking to enhance soft skills — behavioural, cognitive, emotional, relational, organizational, achievement‑oriented, and managerial — that are valuable at work, at school, within the family, in social relationships, and, more broadly, in everyday life

People applying for public sector recruitment processes and competitive examinations

Goals

Develop cognitive, emotional, relational, organizational, achievement and management skills

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